Refund Policy

If you deem the product to be faulty we will happily replace your good/s or refund your money subject to the following:

  1. Please email us at advising us of your concerns in relation to the good/s within 24 hours of receiving the good/s.
  2. Good/s will NOT be refunded where there has been a change of mind.
  3. We do not make refunds for any shipping or freight damage; please refer to the carrier for any damage concerns.
  4. The good/s need to be returned to Wandin Florist within 24 hours of Wandin Florist accepting the return of the goods, which will be done via issuing a ‘Good/s Return Number’ (GRN).
  5. Once we have received the good/s and are satisfied with your concerns we will either replace the good/s or issue a refund for the purchase price of the applicable item and the original freight that we charged within 7 days of receiving the returned good/s.